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HealthPost Help Centre

Have questions about your Order, Delivery, Rewards, Payments, Returns etc? Find all information for customers here

Help & Support - Customer Information | HealthPost

My order hasn't arrived, what do I do?

My parcel is showing an 'Attempted delivery' scan, what do I do?

Our eco-friendlier packaging

Delivery in New Zealand

Golden Bay Local Delivery

Where is my order?

How can I change the address on my order?

How can I add a delivery instruction to my order?

My Parcel Was Damaged in transit - what can I do?

Shopping and Delivery Information for Australia

I Haven't Received My Order Yet - order to Australia

My order has arrived in Australia and something is damaged, what do I do now?

How can I change My Delivery Address on my order to Australia

Delivery in Australia

International Delivery Options

Customs & Import Restrictions

Delivery Options and Costs to China, Hong Kong and Macao

Delivery Options and Costs to Japan

Delivery Options and Costs to Singapore

Delivery Worldwide

Delivery

How do I use the checkout page?

Calculating Your Delivery Fee

Delivery messages at the shopping cart and checkout

Information on Promo Codes

How to Purchase a HealthPost e-Gift Card

How to add, remove, and change quantities in the Shopping Cart

How can I be notified when a product is back in stock?

Information about our promotions and offers

Browser Notifications

Manage my advertising preferences

Why are items missing from my cart?

How can I reorder my favorites?

How to add and view products on my wish list?

How do I find out the Ingredients in a Product?

How to delete browsing data / clear my cache'?

Do you offer guest checkout?

Can I view prices in my country currency

Website Support

How do I sign in to my account?

How to Create a New Account

How can I manage my account?

How to unsubscribe from emails?

How can I close my account?

How to sign out of my account?

My Account

How do I track my order?

How can I cancel my order?

I forgot to add an item - can you add it to my order?

How can I change the delivery address on my order?

How can I send my order as a gift?

How can I find my order number?

Why am I being redirected to Shop Pay at checkout?

My Order

Paying with Afterpay

Paying with PayPal

Paying with Credit Card or Debit Card

Paying with Google Pay

Paying with HealthPost e-Gift Cards

Paying with Shop Pay

Paying with Apple Pay

Paying with POLi

Paying with express checkout

Payment Options

Easy Returns

Heat Stability - Probiotics & Oils

Product Shelf Life and Use-By Information

I've had a bad reaction, what should I do?

I need help finding a product

I've Received a Faulty Product

I've Received a Leaky Product

I'm Dissatisfied with my product

My product is out of stock, when will you get more?

Information about product recalls

Product Returns and Information

Information about HealthPost Healthy Rewards

What are Healthy Rewards and can I earn them on every order?

Rewards Expiry Information

How can I refer friends & family?

How do Healthy Rewards tiers work?

How do double and triple point offers work?

What are $500 seasonal wellness giveaways?

What are $100 monthly wellness giveaways?

How do I get a birthday surprise?

How do I earn Healthy Rewards points for placing reviews?

When is my HealthPost anniversary how do I get rewarded?

My Rewards Balance

How do double Rewards work?

Earning Airpoints

How do bonus Healthy Rewards points work on selected brands and products?

How do I redeem my Healthy rewards?

Healthy Rewards Program

I want to hear more about HealthPost Mindful Brands

How can I contact you?

HealthPost Donations Program

Are you New Zealand owned?

Does HealthPost have any shops?

Regenerating nature with the HealthPost Nature Trust

About Us

All articles

Categories

Delivery

Website Support

My Account

My Order

Payment Options

Product Returns and Information

Healthy Rewards Program

About Us